AI simulator for customer support
Improve customer satisfaction with AI training
Your support agents train on scenarios involving complaints, dissatisfied customers, or complex situations. Each simulation improves their ability to de-escalate, resolve, and satisfy customers.
Dissatisfied customers more real than life
Customer personas configured according to your sector and products: angry customer, confused customer, customer threatening to leave, demanding VIP customer… Enriched by your knowledge base (FAQ, procedures, product sheets) via RAG.
Scenarios adapted for the contact center
Train your agents on your most frequent and critical real-world cases:
- Product complaint or billing error
- Customer who wants to cancel — retention and deactivation
- Escalation and crisis management — staying calm and professional
- Cross-selling/up-selling at the end of the call — seizing opportunities
- Adherence to the script while remaining natural and empathetic
Measurable impact on your CSAT
Track the development of your agents' skills and correlate with your support KPIs: CSAT, NPS, resolution time, escalation rate, avoided termination rate.
✓ Assessment: empathy, problem-solving, de-escalation
✓ Dashboard manager — team and individual view
✓ CRM/LMS export (SCORM, API)